Personal Information that may be collected by the Company may include:
Your first or last name, username, password, email address, postal address, phone number, birthday, demographics information, and any other information you choose to give us.
Financial account information, such as credit card number and other payment information.
If you create an account - your username, password, your city of birth, your birthday, mobile phone number, and share the MEE Mobile APPS.
If you buy products at our stores or through our programs or otherwise - what you buy, where you buy, how frequently you buy and rewards you earn.
If you use our mobile applications to get information or to buy goods using a 'MEE Card' or an 'eCard' - information such as your device ID, your location and stores near you and visited by you may be collected.
If you take a survey or interact with us in various other ways - demographics information and information about subjects that may interest you.
The Company may also collect aggregated data or anonymized data that does not directly identify you.
We may combine information we collect about you with information we receive from third parties.
All such information shall be collected by us and retained on our servers.
We may use information about you for purposes described in this Policy or disclosed to you on our Sites or our MEE Mobile APPS or with our Services. For example, we may use information about you to:
Process and manage your purchase and use of our products and services, including your accounts and program participation.
Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities.
Create personalized promotions by combining your personal information with non personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.
Communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information.
Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers.
The Company shares your personal information in limited ways, such as:
We may share the information with companies that provide support services to us (such as credit card processors, mailing houses, human resource support, customer relationship management agency or website hosts or data managers), that help us market our products and services (such as email vendors, loyalty program support, etc.) and the Company or its affiliates. These entities may use information about you to perform their functions on our behalf.
If you participate in any blog or other online forum on our Sites, any personal information that you post on our Sites may be shared with other forum participants and Site visitors.
In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, we may disclose personal information to those involved in the negotiation or transfer.
We may also share aggregated or anonymized information that does not directly identify you.
We also note that sensitive personal data or information may be shared without obtaining prior consent from the provider of information, with Government agencies mandated under the law to obtain such information for the purposes of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. The Government agency is required to send a written request stating clearly the purpose for seeking such information and also undertake that it shall not publish or share the information with any other person. In case the information is proposed to be shared with any other third parties, we request you to provide us details of the same for including in the above list.
If you wish to update, delete or change your personal information and how we communicate with you. You can write to support@MEE.com.
If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about your accounts or our ongoing business relations.
You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or Services on our Sites.
Further, you can choose to withdraw your consent to the use / disclosure/ retention of such information. In such a case, however the Company will have the option not to provide the goods or services, for the provision of which, the consent to use the information was sought.
The Company takes reasonable security measures and procedures, and as specified by Information Technology Act or any other applicable law, to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, or unauthorized access, disclosure or modification of sensitive personal information.
While we take these reasonable efforts to safeguard your personal information, you acknowledge and agree that no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Storing and Processing Your Information
The Company protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information.
Some of our safeguards include firewalls, data encryption, physical access controls, and administrative informational controls. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.
We welcome your questions, comments and concerns about privacy.
Our Customer Relations can be contacted by phone at via email at firstname.lastname@example.org, or by postal mail to:
MY OWN ECO ENERGY PRIVATE LIMITED, office No 1, Madhu Hans Building, 263 Dr. Annie Besant Road, Prabhadevi, Mumbai - 400025 In case of any grievances you can contact:
While we make reasonable efforts to provide accurate and timely information about the Company on the Sites, you should not assume that the information is always up to date or that the Sites contain all the relevant information available about the Company.
In order to participate in certain areas of our Sites, you will need to register for an account on our website www.myecoenergy.in/card or through the MEE Mobile APPS. You agree to (a) create only one account; (b) provide accurate, truthful, current and complete information when creating your account; (c) maintain and promptly update your account information; (d) maintain the security of your account by not sharing your password with others and restricting access to your account and your computer; (e) promptly notify the Company if you discover or otherwise suspect any security breaches relating to the Sites; and (f) take responsibility for all activities that occur under your account and accept all risks of unauthorized access.
MEE Website /MEE Mobile APPS allows you to load a rupee value onto your MEE Website account /MEE Mobile APPS account for use at MEE retail outlets & AOD. MEE Website/APPS can be used in India only in MEE retail outlets located in India.
The rupee value that you load onto your MEE website account/MEE Mobile APPS account is a prepayment only for purchasing the product (Indizel) and availing the services of MEE in India unless otherwise specified. MEE website account/MEE Mobile APPS account can be loaded online (MEE Website & MEE Mobile APPS) by Net-banking /Credit Card / Debit Card/UPI/Phone Pay/S.N.I.P or offline (Point of Sale Electronic Data Capture machines) by Cash/Credit Card / Debit Card by visiting any of the MEE Retail outlets located in India.
MEE website account/MEE Mobile APPS account can be loaded online using either Cash / Credit Card / Debit Card/UPI/Phone Pay/S.N.I.P at any of the MEE Retail store or through MEE Website & MEE Mobile APPS.
For an up-to date list of Retail outlets that accept the payment through MEE Website & MEE Mobile APPS, call 18602660010 or visit our website www.myecoenergy.in or check the MEE Website & MEE Mobile APPS. Further, misuse of the MEE website account/MEE Mobile APPS account or its benefits in any manner may result in the termination of the account and/or withdrawal of benefits under the same at the sole discretion of MEE. You will only be able to protect the balance of your MEE website account/MEE Mobile APPS account by registering it on www.myecoenergy.in or on the MEE Mobile APPS.
MEE website account/MEE Mobile APPS account can be loaded online (MEE Website & MEE Mobile APPS) by Net-banking /Credit Card / Debit Card/UPI/Phone Pay/S.N.I.P or offline (Point of Sale Electronic Data Capture machines) by Cash/Credit Card / Debit Card by visiting any of the MEE Retail outlets located in India. MEE website/MEE Mobile APPS must be used as a mode of payment, whenever the MEE website account/MEE Mobile APPS account -holder visits the MEE Retail outlet. The balance on the MEE website account/MEE Mobile APPS account does not have a validity or expiry period. No credit card, credit line, overdraft protection or deposit account is associated with a MEE website account/MEE Mobile APPS account. The balance loaded onto your MEE website account/MEE Mobile APPS account may not be exchanged for cash or credit balance unless required by law in India. No interest, dividends or any other earnings on funds deposited to a MEE website account/MEE Mobile APPS account will accrue or be paid or credited to you by MEE.
All amounts loaded onto your MEE website account/MEE Mobile APPS account are held and denominated in Indian Rupees. The balance shown on your receipt will be in the Indian Rupees. Transactions that occur on our website/mobile apps are denominated in Indian Rupees.
Fees and Expiration of MEE website account/MEE Mobile APPS account
MEE does not charge any fees for the registration, activation, use or reloading of your MEE website account/MEE Mobile APPS account. Your MEE website account/MEE Mobile APPS account has no expiration date.
MEE website account/MEE Mobile APPS account holders are sent statements of itemized transactions on their registered email id from a MEE website account/MEE Mobile APPS account You can check the balance of your MEE website account/MEE Mobile APPS account or review recent transactions on your MEE website account/MEE Mobile APPS account at www.myecoenergy.in/card or on the MEE Mobile APPS. You will need to have your MEE website account/MEE Mobile APPS account available in order to make purchases for the product (Indizel) and availing the services at MEE Retail outlets in India.
We reserve the right to correct the balance of your MEE website account/MEE Mobile APPS account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your MEE website account/MEE Mobile APPS account, please email to us at email@example.com. We will conduct an investigation and communicate the results and correct any error that we verify as soon as we complete the investigation. If no error was found, we will communicate an explanation to you. We shall have no liability for any billing error unless you provide to us notice within 60 days of the date of the transaction in question. You are requested to monitor your transactions and account balances accurately.
To register in MEE website /MEE Mobile APPS, please visit www.myecoenergy.in or use the MEE Mobile APPS.
You are responsible for all transactions associated with your MEE website account/MEE Mobile APPS account, including unauthorized transactions.
MEE reserves the right to block your MEE website account/MEE Mobile APPS account and/or discontinue, if MEE determines or observes in its sole discretion that there has been any fraudulent or unauthorized activities on MEE website account/MEE Mobile APPS account.
The materials and information on the Sites may include technical inaccuracies or typographical errors. The materials, information and services on the Sites are provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by applicable law, Company disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to the Sites and the information, content and materials contained therein.
Unless otherwise indicated, the Sites and all content and other materials therein, including, without limitation, the MEE logo, the Indizel logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, "Site Materials") are the proprietary property of the Company or its licensors or users and are protected by Indian copyright laws.
If you believe any material available via the Sites infringes a copyright you own or control, you may file a notification of such infringement at our contact details given below.
You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
In accordance with the applicable law, the Company has also adopted a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed to be repeat infringers. The Company may also, in its sole discretion, limit access to the Sites and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
The “MEE,” “Indizel” logo and trademarks are owned by MEE and used by the Company under a license. All other trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the Sites are either trademarks, service marks, domain names, logos, company names or indicia of origin or are otherwise the property of the Company or its affiliates or licensors. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of the Company, MEE, or any third party without permission from the owner of the applicable trademark, service mark, domain name, logo, company name, trade name or indicia of origin. You may contact the Company by sending an e-mail to Customer Care or writing to
All rights not expressly granted are reserved.
The Sites may include interactive areas in which you or other registered users may create, post, send or store messages, materials, data, information, text, music, sound, photos, video, graphics, applications, tags, code, links or other items or materials on the Sites ("User Content"). By using the Sites, you agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Sites any of the following:
Unless specifically requested by Company, any “sensitive” personally identifiable information about yourself or another person (including, but not limited to, information that relates to health or medical conditions including physical, physiological and mental health conditions, passwords, social security numbers, biometric information, credit cards, debit cards, other payment instruments, bank accounts or other financial information, other information concerning trade union membership, sex life, sexual orientation, political opinions, criminal charges or convictions, religious beliefs, racial or ethnic origin, or other sensitive matters);
User Content that is unlawful, blasphemous, paedophilic, racially or ethnically objectionable, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, otherwise objectionable or which threatens our relationships with our employees, partners, customers, suppliers or licensors, relates to or encourages money laundering, gambling or otherwise unlawful in any manner;
User content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and produce such User Content;
User Content that impersonates any person or entity or otherwise misrepresents your identity or affiliation with another person or entity;
Spam, direct marketing communications or any unsolicited advertising, promotional materials or other forms of solicitation or commercial content;
User Content that constitutes, encourages or provides instructions for a criminal offense, violates the rights of any party or that creates liability or violates any applicable local, state, national or international law;
Software viruses, spyware, Trojan horses, easter eggs or any other destructive files, computer codes or programs designed to interrupt destroy or limit the functionality of any computer resource;
User Content that, in the sole judgment of the Company, is objectionable, restricts or inhibits any other person from using or enjoying the Sites or which damages the image or rights of the Company, other users or third parties;
User Content that belongs to another person and to which the user does not have any right;
User Content that harms minors in any way;
User Content which deceives or misleads the addressee about the origin of the messages or communicates any information which is grossly offensive or menacing in nature; and
User Content that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public order, causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation.
The Company does not control, take responsibility for or assume liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is the Company liable for any user conduct or any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. The interactive areas are generally designed as open and public community areas for connecting and sharing with other people. When you participate in these areas, you understand that certain information and content you choose to post may be displayed publicly. You are solely responsible for your use of the Sites and agree to use the interactive areas at your own risk.
If you are viewing the Sites on a public computer or are otherwise using a computer to which multiple people have potential access, be sure to follow all relevant instructions to ensure you are sufficiently disconnected and logged off the Sites and the computer system you are using to prevent unauthorized access to or uploading of User Content.
You represent and warrant that your User Content is not subject to any confidentiality obligations and that you own and control all of the rights to the User Content or otherwise have the right to grant the rights to the Company that you grant herein. The Company claims no ownership or control over any User Content, except as otherwise provided herein, on the Sites or in a separate agreement. However, by submitting or posting User Content on the Sites, you grant the Company and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up and royalty free license to use, sell, reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, publish, license or sub-license the User Content and your name and likeness in connection with such use of your User Content. By posting User Content, you hereby release the Company and its agents and employees from any claims that such use, as authorized above, violates any of your rights and you understand that you will not be entitled to any compensation for any use of your User Content.
Separate and apart from the User Content you provide, you can submit questions, comments, feedback, suggestions, ideas, plans, notes, drawings, original or creative materials or other information about the Company, our Sites and our products (collectively, "Ideas"). Ideas, whether posted to the Sites or provided to the Company by email or otherwise are entirely voluntary, non-confidential, gratuitous and non-committal. The Company shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of Ideas for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Do not send us Ideas if you expect to be paid or want to continue to own or claim rights in them; your Ideas might be great, but we may have already had the same or similar idea and we do not want disputes.
You are granted a limited, non-exclusive right to create text hyperlinks to the Sites for non-commercial purposes, provided such links do not portray the Company or its products in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any obscene, pornographic, sexually explicit or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. Further, you may not use, frame or utilize framing techniques to enclose the MEE trademark, any other logo or other proprietary information, including the images found at the Sites, the content of any text or the layout/design of any page or form contained on a page on the Sites without our express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of the Company or any third party.
The Company makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of embedded content, third-party websites accessible via hyperlink or websites linking to the Sites. Such sites are not under the control of the Company and the Company is not responsible for any embedded content or the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. The Company and its users may provide these links as a convenience to you, but the inclusion of any link does not imply affiliation, endorsement or adoption by the Company of any site or any information contained therein. When you visit other sites via links or embedded content, you should understand that our terms and policies no longer govern and that the terms and policies of those third party sites will now apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our Sites.
The Company may provide third party content on the Sites and links to web pages and content of third parties (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse or adopt any Third-Party Content and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that the Company is not responsible or liable in any manner for any Third-Party Content and undertakes no responsibility to update or review such Third-Party Content. You agree to use such Third-Party Content contained therein at your own risk.
The Company may display advertisements and promotions from third parties on the Sites or may otherwise provide information about or links to third-party products or services. Your business dealings or correspondence with, or participation in promotions of, such third parties, and any terms conditions, warranties or representations associated with such dealings or promotions, are solely between you and such third party. The Company is not responsible or liable for any loss or damage of any sort incurred as the result of such dealings or promotions or as the result of the presence of such non-Company advertisers or third-party information on the Sites.
To the maximum extent permitted by applicable law, the Company and its officers, directors, employees, shareholders or agents shall not be liable for any direct, indirect, punitive or consequential damages, or any other damages of any kind, including but not limited to loss of income, profits, goodwill, data, contracts, use of money, or loss or damage arising from or connected in any way to business interruption, whether in tort (including without limitation negligence), contract or otherwise, arising out of or in connection with the use of or inability to use the Sites, the content or the materials contained in or accessed through the Sites, including without limitation any damages caused by or resulting from reliance by a user on any information obtained from the Company, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to the Company’s records, programs or services. In no event shall the aggregate liability of the Company, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of or inability to use the Sites exceed any compensation you pay, if any, to the Company for access to or use of the Sites. Some jurisdictions do not allow the limitation of liability in contracts with consumers, so some or all of these limitations of liability may not apply to you.
The Company reserves the right to modify or discontinue, temporarily or permanently, the Sites or any features or portions thereof without prior notice. You agree that the Company will not be liable for any modification, suspension or discontinuance of the Sites or any part thereof.
Forward-Looking Statements: The Sites, and any documents issued by Company and available through the Sites, may contain statements which constitute forward-looking statements. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words such as “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “seeks” or words of similar meaning, or future or conditional verbs, such as “will,” “should,” “could” or “may.” Forward-looking statements include statements made as to future operations, costs, capital expenditures, cash flow, improvements in infrastructure, distribution and replenishment systems and operating efficiencies, sales and earnings estimates or trends and expansion plans and projections. These forward-looking statements are based on our expectations as of the date such forward-looking statements are made and are neither predictions nor guarantees of future events or circumstances. Actual future results and trends may differ materially depending on a variety of factors. The Company assumes no obligation to update any of these forward-looking statements.
The information contained within press releases issued by the Company should not be deemed accurate or current except as of the date the release was posted. Company has no intention of updating, and specifically disclaims any duty to update, the information in the press releases. To the extent any information therein is forward-looking it is intended to fit within the safe harbour for forward-looking statements and is subject to material risk.
Third-Party Financial Information: Company may provide links to third-party websites or services that contain financial or investment information about the Company. Access to such websites and the information contained therein is provided as a service to those interested in the information. Company neither regularly monitors nor has control over the content of third parties' statements or websites. Accordingly, the Company does not endorse or adopt those websites, or any information contained therein, including, without limitation, analysts' reports and stock quotes. The Company makes no representations or warranties whatsoever regarding the accuracy or completeness of the content, information or opinions of third-party websites or other third-party information identifies on the Sites. Users visit these websites and use the information contained therein at their own risk.
Refund & Cancellation AOD
Once the product (Indizel) is sold, customer assumes the responsibility for his purchase, and no refunds will be issued.
As, a customer you are responsible for understanding the above while purchasing the product (Indizel) through MEE Web-site/MEE APPS. Please note that our product is offered on behalf of our company and refund is not applicable for AOD purchase.
However, we realize that exceptional circumstance can take place with-regards to the character of the product we supply. Therefore, we do honor requests for the refund on the following grounds:
a. In event of any natural calamities, transport strike or any unforeseeable circumstances that leads to failure in delivery of fuel on the scheduled date, a new date of delivery will be scheduled. However, in case of failure to deliver fuel on the rescheduled date than the order deems to be cancelled and the amount paid will be refunded to customer’s in form of bank transfer or in form of credit note/points in the customer MEE wallet account.
a. Order cancellation before the dispatch of the product (Indizel), the customer will have to bear convenience charges as per the company policy & balance amount will be refunded to customer’s in form of bank transfer or in form of credit note/points* in the customer MEE wallet account.
b. Order cancellation after product (Indizel) is dispatched & is in transit, customer will have to bear the transportation cost (RTKM) and convenience charges as per the company policy & balance amount will be refunded to customer’s in form of bank transfer or in form of credit note/points* in the customer MEE wallet account.
c. Order cancellation once the product (Indizel) reaches the customer’s premises, then the customer will have to bear the transportation cost (RTKM) and convenience charges as per the company policy & balance amount will be refunded to customer’s in form of bank transfer or in form of credit note/points* in the customer MEE wallet account.
Refunds in case of above circumstances will be initiated only after acceptance of cancellation request by the company.
The customer will have to make a request for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
Post validation of the refund request, confirmation of the same will be sent to the mailing address given in the online registration form, within a period of 7-10 calendar days on receipt of such claim.
In case of any queries, please call MEE Helpdesk on +91 9983774445 or write to firstname.lastname@example.org
Refund & Cancellation Retail
Once the product (Indizel) is sold, customer assumes the responsibility for his purchase, and no refunds will be issued.
As, a customer you are responsible for understanding the above while purchasing the product (Indizel) through MEE Web-site/MEE APPS. Please note that our product is offered on behalf of our company and refund is not applicable for retail purchase.
In case of any queries, please call MEE Helpdesk on +91 9983774445 or write to email@example.com